A. Patient balances due to Penn State Health Holy Spirit Clinic (e.g. physician bill) and Penn State Health Holy Spirit Hospital (e.g. hospital bill).
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A. Unless specified, payments received will be posted to the oldest balance first. Please note if you have outstanding balances with a collection agency, your payment could be applied to this account.
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A. As a courtesy to you the patient, Penn State Health and Holy Spirit bills your insurance company directly for services rendered. If a balance due is shown, the charge is now your responsibility. If you feel that your insurance company has paid your claim incorrectly, please contact your insurance company.
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A. You can obtain your patient medical record number from the Penn State Health Holy Spirit billing statement received in the mail. Other ways to obtain your medical record number include:

• Your patient after visit summary, which is given to you at the end of each doctor's office visit
• Your appointment notices, which you receive by email
• By calling the Customer Service Department at 1-800-254-2619 or 717-531-5069

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A. After your payment is processed, balances will be adjusted and updated within 48 hours on this website.
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A. If you have a question or comment regarding your bill, please contact the Customer Service Department at 1-800-254-2619 or 717-531-5069 between 8:00AM and 5:00PM Monday through Friday.
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A. We accept Visa, Mastercard, and Discover. We also accept Debit Card payments and e-Checks.
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